Picture Dummy HOME > PRODUCTS > nxDSMP PROMOTION nxDSMP • Benefits • Listing • Sales and Campaign • Contracts and Ads • Customer Relations • Finance • Features • Download net-linx Europe GmbH Germany 01309 Dresden Käthe-Kollwitz-Ufer 76-79 Tel: +49 (351) 31875-0 Fax: +49 (351) 31875-550 e-mail: info@net-linx.com QUICK CONTACT A Full Featured End-to-End Enterprise Resource Planning Overview: nxDSMP is an integrated end-to-end  solution for directory publishers. This  industry-leading solution has been  implemented globally helping publishers to  reduce office costs and streamline their  administration and production, allowing for  more time to sell, plus more flexibility to  build new products.  nxDSMP provides easy management of the  core aspects of publishing directory content.  The single database approach and  integrated business components provide  everything needed to create high-quality  directories; from managing listings and sales  leads to strategic campaign planning to effective product selling, all the way through to preparing precise  output to print or other media.  nxDSMP maintains customer information from various sources including telephone companies. This data is  then updated throughout the single database providing up-to-date information across departments,  eliminating repetitive data keying.  Management, sales agents, customer service agents and all other staff using nxDSMP may access this  information allowing all involved to benefit from up-to-the-minute information. The integration of the nxDSMP  components promotes data integrity and provides all users with immediate, up-to-date information essential to  react to the constantly changing market place directory publishers act in.    Listing Management Listing Management provides a single point of entry for all customer data changes. This promotes data  integrity by ensuring all inbound customer data changes consistently go through a configurable set of  validations and processing. The inbound transaction is validated; rejected service orders are submitted for  manual correction.  The majority of valid service orders are processed automatically. Customer data changes ripple through to all  business areas where the data is used. Automated caption handling facilitates listing placement within  complex ads reducing the number of listing updates that must be handled manually. Mass changes such as  area code splits and global address changes are handled easily and efficiently with the help of a mass  updater.     Sales and Campaign Management nxDSMP Campain planning is independent of print production cycle. Use this module to define your own  market segmentation rules, campaign cycles, budget information, proposal rules and sales methods that suit  each market’s needs. The market segmentation and breakdown process uses a set of mix and match  selection criteria to get the proper breakdown of customers to assign. This provides sales management with  complete control over the automatic allocation of customers to sales agents, significantly reducing the time to  prepare a sales campaign.  Campaign Tracking und Control provides the tools to critical campaign parameters and sales progress,  including the specific sales cycle status of a particular customer or customer group. This provides Sales  Management with the ability to quickly change direction or to add additional staff  to a campaign to ensure  proper coverage.  Sales Activities can be monitored and managed using realtime data allowing for prompt correction of any  problems such as adding or removing sales agents from a Sales Campaign and even creating a complete  new task-force to stabilize an under-performing campaign.      Contracts and Ads nxDSMP manages ad information for fast, efficient entry. Full integration to listing management ensures  accuracy and reduces duplicate keying, while entry process tools increase the speed and reduce the  workload for ad creation in multiple books. Additionally, nxDSMP features a web browser based interface for  order and ad keying. Combine this with nxDSMP’s WYSIWYG editing and interactive Ad Preview and you can  be sure advertisements are attractive and complete before going to production. As orders are entered and  processed, other parts of the system such as graphics management, commissions, and billing are  automatically notified of the sale, with related data being available instantly.     Customer Relations The Customer Relations component facilitates a workflow of handling customer queries and complaints.  nxDSMP automatically tracks the progress of a complaint and provides the facilities to record rebates which  result in a billing adjustment. Rebates are automatically rippled through Billing and adjustments to sales  commission are generated when appropriate. Quality Assurance takes advantage of error statistics collected  from all logged customer complaints.     Finance The nxDSMP Finance component manages the billing and booking of advertisements as well as payments  received through electronic or manual means. Much of the component is automated; a multi-currency, tax  enabled payment plan includes automated billing, invoice processes are automatically triggered based on the  payment cycle, credit ratings are maintained based on a customer’s payment history and reminders for  delinquent customers are tracked and maintained automatically.     Features: • Integrated system with single database  • Highly configurable for best matching with individual business processes  • Client-defined GUI enhancements  • Media neutral  • Automated campaign planning  • Flexible, client-defined ad types for any media   • WYSIWYG editing of print ads • Automated mass data processing • Interfaces to all other net-linx products  • Internal Finance module and / or interfaces to external finance systems  Home | About us | Careers | Partners | Download | Contact Benefits: • Reduce office costs  • Increase data accuracy and quality of published content  • Achieve better customer satisfaction  • Consolidate data in a single, robust database  • Boost productivity by automating manual processes   Legal Notice | Copyright © 2011 net-linx - All Rights Reserved